Compliance

PRS Member: Dispute Resolution

As part of our commitment to maintaining transparent, professional, and trustworthy operations, we are proud to be a PRS (Property Redress Scheme) Member. This membership ensures that both guests and hosts have access to an independent dispute resolution service in the event that any issues arise during your stay or booking process.

In the rare case of a disagreement between a guest and a host, the PRS provides a neutral, expert mediation service to resolve conflicts efficiently and fairly. This ensures that all parties are protected and treated with respect throughout the booking process.

Being a PRS member also demonstrates our adherence to best practices in the accommodation industry, which further strengthens our dedication to high-quality service and customer satisfaction.

ICO: Protecting Your Personal Data

We understand that privacy and data protection are top priorities for our customers. That’s why we are fully compliant with the Information Commissioner’s Office (ICO) guidelines to safeguard your personal information.

As part of our commitment to data protection, we ensure that any personal data you provide is processed in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR). We will never share your details without your consent, and we implement strict security measures to protect your data from unauthorized access.

Whether you’re booking a property or using any of our services, you can trust that your information is safe with us.

Professional Indemnity Insurance: Comprehensive Coverage

To ensure that both guests and hosts are fully protected in case of unexpected events, we provide Professional Indemnity Insurance. This coverage offers protection for both parties in the event of legal claims related to the services we provide, including issues like:

• Errors or omissions in the service delivery
• Property damage or accidental injury during a stay
• Breach of contract or negligence

Having this insurance in place guarantees that both guests and hosts can have peace of mind, knowing that any unforeseen situations are covered, reducing any potential financial or legal risk. This insurance coverage is part of our ongoing commitment to providing a secure, reliable, and responsible service for everyone involved.

Why Compliance and Insurance Matter

Compliance and insurance are critical aspects of our service because they provide:

• Trust: Guests and hosts can feel confident in the integrity of our services, knowing that we meet the legal and ethical standards of the industry.
• Security: Insurance ensures that both parties are financially protected in case of unexpected events, ensuring that guests and hosts are not left in vulnerable situations.
• Transparency: Our compliance with industry regulations offers clarity and peace of mind that we are operating with fairness and integrity at every stage of the booking and accommodation process.
• Accountability: We hold ourselves accountable to the highest standards, ensuring that we uphold the rights and interests of both guests and hosts throughout their experience with us.

Our Commitment to Excellence

At Brvish, we are committed to maintaining the highest level of service and professionalism. By adhering to industry regulations and providing robust insurance coverage, we demonstrate our dedication to offering a safe, secure, and reliable experience for all guests and hosts. Your trust is our priority, and we continuously strive to improve and evolve our services to meet your expectations.

If you have any questions or would like more information about our compliance and insurance policies, please feel free to contact us. Our team is always happy to assist you and provide additional clarity on our standards and coverage.